Guest Policy & Terms and Conditions

Preface

Excellent Andamans (“Company”) is committed to providing its guests with a well-organised, safe, friendly, and memorable travel experience in the Andaman & Nicobar Islands. This Guest Policy (“Policy”) has been framed in line with best industry practices and standard operating procedures.

This Policy forms an integral part of the Tour Booking Agreement. By confirming a booking with Excellent Andamans, guests agree to abide by the terms and conditions stated herein.

1. Bookings

1.1 Booking Process

Step 1: Pay 50%–70% of the package cost to confirm the booking.

Step 2: Submit valid government-issued photo ID for all travellers.

Step 3: Share inward and outward flight details.

Step 4: Provide full name, age, and gender of each traveller.

1.2 Balance Payment

The remaining amount must be paid at least two (2) days before arrival or in cash upon arrival, prior to commencement of services.

2. Cancellations & Refunds

3. Third-Party Services & Liability

• The Company does not own or operate all hotels, ferries, or activities.
• Guests must comply with third-party rules and schedules.
• Delays caused by guests may lead to itinerary changes without refund.

4. Force Majeure

The Company shall not be liable for delays or cancellations caused by natural disasters, government orders, weather conditions, or other events beyond its control.

5. Dispute Resolution & Jurisdiction

All disputes shall be resolved amicably, failing which arbitration shall be conducted at Port Blair. The laws of India shall apply, and courts of Andaman & Nicobar Islands shall have exclusive jurisdiction.